Shipping policy

Shipping Policy

Last Updated: July 16, 2026

Welcome to Trio Era. Thank you for shopping with us. This Shipping Policy explains how we process, ship, and deliver your orders.

Order Processing

  • Orders are processed within 1–2 business days after order confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Once your order has been processed and shipped, you will receive a confirmation message with your shipment details, if available.

Shipping Time

Estimated delivery times are:

  • Major Cities: 2–5 business days

  • Other Areas: 3–7 business days

Delivery times are estimates and may vary depending on your location, weather conditions, courier services, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

If your store offers Free Shipping, it will be clearly mentioned on the product page or at checkout.

Delivery Information

To ensure successful delivery:

  • Please provide a complete and accurate shipping address.

  • Include a valid phone number so the courier can contact you if necessary.

  • Trio Era is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Cash on Delivery (COD)

We may offer Cash on Delivery (COD) for eligible locations.

Please ensure someone is available at the delivery address to receive the order and make the payment.

Repeated refusal to accept COD orders may result in future order restrictions.

Order Tracking

If tracking information is available, it will be shared with you after your order has been shipped.

For order updates, you can contact us using the details below.

Delayed or Lost Shipments

While we work with trusted courier partners, delivery delays may occasionally occur due to circumstances beyond our control.

If your order has not arrived within the estimated delivery period, please contact us, and we will work with the courier service to resolve the issue as quickly as possible.

Damaged Packages

If your package arrives damaged:

  • Take clear photos and a short video before opening the package whenever possible.

  • Contact us immediately through WhatsApp or email.

  • We will review your claim and provide further assistance.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Trio Era
Email: trioeraoriginal@gmail.com
Phone / WhatsApp: 03087912834