Refund policy

Return & Refund Policy

Last Updated: July 16, 2026

Welcome to Trio Era. We value your satisfaction and strive to provide high-quality products. Please read our Return & Refund Policy carefully before making a purchase.

3-Day Return Policy

We offer a 3-day return policy, which means you have 3 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused, undamaged, and in its original condition.

  • The product must be returned with its original packaging and all included accessories.

  • Proof of purchase or your order number is required.

Return Request Process

Before returning any item, please contact us within 3 days of receiving your order.

Email: trioeraoriginal@gmail.com
Phone / WhatsApp: 03087912834

To help us process your request quickly, please send the following via WhatsApp:

  • Clear photos of the product.

  • A short video clearly showing the issue or damage.

  • Your order number.

Our team will review the information and guide you through the return process if your request is approved.

Refunds

Once we receive and inspect the returned item, we will notify you about the status of your refund.

If your return is approved:

  • Your refund will be processed using the original payment method whenever possible.

  • If Cash on Delivery (COD) was used, we will contact you to arrange the refund.

  • Refunds are typically processed within 5–7 business days after approval.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Products damaged due to misuse, improper handling, or accidents.

  • Items returned without prior approval.

  • Used or altered products.

  • Products returned after the 3-day return period.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery.

To process your claim, you must send clear photos and a video of the product on WhatsApp before returning it. This helps us verify the issue and process your refund or replacement as quickly as possible.

Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to our error (such as receiving the wrong or damaged product).

  • We recommend using a trackable shipping service, as we are not responsible for items lost during return shipping.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

Trio Era
Email: trioeraoriginal@gmail.com
Phone / WhatsApp: 03087912834